Frequently Asked Questions

Terms & Conditions

Shipping + Handling

Shipping through the website is currently only available to the USA and are shipped from Idaho. If you're located elsewhere and would like to place an order, please reach out—we're happy to help arrange shipping where possible.

To add insurance to your package, please email me immediately after placing your order.

Items marked “ready to ship” will go out within 3 business days.

Once your package has shipped, you will receive an automated email with tracking information sent to the email address you provided. This can sometimes end up in your spam folder.

Mailing hair to me for a custom hairwork order: The customer is responsible for all shipping costs TO Idaho. We’ll email you detailed instructions on how to prepare and mail your hair. We cannot be held accountable for items lost or damaged in transit to our studio; purchasing tracking and insurance is recommended for your protection!

Worldwide (when available):
International orders typically take 2-4 weeks to be received, depending on where you are in the world. The tracking number supplied via email will track the package as it moves across the US. Once it is out of the US, you must contact your local post office should any questions arise.

In many countries, international packages are subject to fees upon arrival. These fees are defined by foreign government officials and are completely outside of our control. We sincerely hope that you understand this. These charges are the customer's responsibility to pay, so we urge you to look into your local import and duties fees prior to purchasing. Items unclaimed by a customer and returned to us will not be reshipped unless all shipping fees are paid.

Returns + Exchanges

Final Sale: Custom-made items, such as braided hairwork are FINAL SALE—no refunds or exchanges. Any item that has been modified, including ring resizing and engraving, is also considered FINAL SALE. If you have any questions regarding the return policy for your specific purchase, please contact us via email before placing your order. Due to the nature of this work, you can understand why we have strict policies in place.

Returns/Exchanges: Unaltered antiques and hairwork tools (like braiding tables and weights) can be returned within 10 days of delivery (at the buyer's expense) with all original packaging in perfect condition. A 15% restocking fee will apply. The customer is responsible for all return shipping costs. We cannot be held accountable for items lost or damaged in transit back to our studio; purchasing tracking and insurance is recommended for your protection!

Events/Classes: If you cannot make it to an event or class, please let me know ASAP so we can try to find a replacement for your seat or arrange a credit for a future event. No refunds for no-shows or no communication.

Repairs: I understand that accidents happen and am happy to repair a piece if possible or replace a stone if needed for a small fee.

Custom Deposits: If you need to cancel your custom order after a deposit/payment is made but before any work has begun, there is a $150 non-refundable deposit/fee. Custom orders absolutely cannot be canceled after any work has begun on the hairwork or metalwork. This policy is firm.

If you have any questions or need assistance, please email me, and I will be happy to help.
zen@hairanthropology.com